Support
$1,000 Minimum Monthly Spend Required
Your team is robustly supported by our Help Desk experts, who areavailable 24x7 to respond to email, chat or phone queries, offer technicalsupport, answer questions and resolve issues that arise. All Help Deskstaff reside in our service area. They learn your business and businessmodel, then adapt and improve to offer superior service unlike any otherfirm.
We partner with industry leader Kaseya, leveraging Kaseya VSA, an allin-one endpoint protection solution for remote monitoring and patchmanagement of your systems.
We partner with Cisco Meraki to offer a cloud-enabled software-definednetwork with the latest advances in network security protection. Mostrecently we have implemented rules for all of our customers to blockRussian, Belarusian and North Korean cyberattacks with rules to disableaccess for the entire country to your network.
One of the most fundamental protections any firm can enact, ourpatch management service curtails risk by ensuring that commonlytargeted software is fully patched and up to date. The service is providedseamlessly through patch automation scripts that rely on the Kaseya VSAproduct line as well as Microsoft Active Directory
We leverage Microsoft PowerBI, ScalePad and other tools to provide asnapshot of support volume and resolution times as well as hardwareinventory and aging to support your hardware refresh efforts proactivelyand more cost-effectively. Additionally, our technology experts reviewyour account annually and make recommendations to enhance yoursecurity, productivity, cost efficiency or all three.
Our service scans the Dark Web, looking for telltale signs of stolenpersonal and corporate information clients’ data. We deploy the KaseyaID agent for this solution which also will proactively notify you ofcredential breaches so you can render the information useless to thieves.
Endpoint detection and response (EDR), aka endpoint threat detectionand response, continually monitors all corporate “endpoints,” such asusers’ computers or devices, to mitigate malicious cyber threats. For thisservice, we deploy and manage industry leader Sentinel One to go aboveand beyond traditional anti-virus protection.
We deploy Acronis to ensure all sensitive data is backed up to the cloudimmediately, where it resides on nine highly certified, annually audited,secure colocation facilities that follow all cybersecurity best practices.In addition, we partner with Egnyte for legal firms to offer backups thatmeet legal compliance rules (additional cost).
This essential service helps employees understand proper cyber hygiene,recognize the security risks their actions can trigger, such as databreaches, and identify attacks that may target them via email and theweb. To ensure users absorb and retain this information, we offer newand existing users packaged, web-accessible training on the appropriateways of accessing and securing information in a very dangerousenvironment.
In tandem with the support offered by our Security Operations Center,we license a product from Kaseya called Rocket Cyber, which proactivelyscans log files from network devices and notifies our security teams ofsuspicious behavioral patterns.
We evaluate operations, security and employee policies for compliance(PCI DSS, SOX, HIPAA) to protect your firm and its assets. Fully committedto supporting your firm in every possible way, Carmichael will activelyparticipate in any third-party compliance reviews and implementnecessary changes to the environment.
Our highly trained/certified information security team monitors systemsand networks 24/7/365, detecting and analyzing questionable activityand ensuring intrusions are blocked before they become breaches.
Two service options allow you to choose document backup only for upto 28 days or a full, bit-for-bit copy of all computer data for a potentiallyunlimited period. Both work seamlessly with no user disruption.
Three layers of state-of-the-art (polymorphous) scanning protect24/7/365. Suspicious email is captured for investigation/compliance.Advanced outbound filtering blocks forwarding of internal spam and/orattacks.
Our highly seasoned experts help organizations purchase hardwareand software at the most advantageous pricing while also helping tomanage those vendor relationships.
From smartphones to tablets and laptops, our experts train users on thesafe operation and proactively manage their devices, including synchingwith PCs, resetting passwords and wiping data if a device is lost/stolen.
Often referred to as pen testing, this network security evaluation willattempt to breach systems to expose security vulnerabilities that couldenable malicious attacks to succeed.
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