Atlanta-Area Medical Practice
In 2019, company principals at a prominent, multi-location medical practice took a good look at its IT service approach and decided they needed a better solution. In addition to having an in-house IT person, they had been working with a Managed Services Provider (MSP). When the MSP representative brought them a templated quarterly report filled with auto-populated data, it illustrated exactly what leadership had feared.
None of the data showed things were working as they should. Updates were not getting done, computers weren’t connected to the network and passwords were expired, among other problems. The company also wasn’t getting the attention, service and compliance they needed, and quality and responsiveness had gone out the window. When the firm started researching other IT firms, one of their trusted partners recommended Carmichael Consulting Solutions.
Leadership interviewed several MSP candidates, discussing their needs and problems with each. Unlike other prospects, Carmichael Consulting came prepared to identify which systems and solutions the firm was currently using and even detected problems the company had been dealing with for a decade. Carmichael Consulting then gave the firm a precise quote for a solution based upon what they needed to change.
Download PDF: Medical-Practice-060121