Atlanta-Area Medical Practice Boosts IT Service Quality and Responsiveness

Case Study

Atlanta-Area Medical Practice Boosts IT Service Quality and Responsiveness

September 2, 2021

Health Company

Project Overview

Atlanta-Area Medical Practice

In 2019, company principals at a prominent, multi-location medical practice took a good look at its IT service approach and decided they needed a better solution. In addition to having an in-house IT person, they had been working with a Managed Services Provider (MSP). When the MSP representative brought them a templated quarterly report filled with auto-populated data, it illustrated exactly what leadership had feared.

None of the data showed things were working as they should. Updates were not getting done, computers weren’t connected to the network and passwords were expired, among other problems. The company also wasn’t getting the attention, service and compliance they needed, and quality and responsiveness had gone out the window. When the firm started researching other IT firms, one of their trusted partners recommended Carmichael Consulting Solutions.

Leadership interviewed several MSP candidates, discussing their needs and problems with each. Unlike other prospects, Carmichael Consulting came prepared to identify which systems and solutions the firm was currently using and even detected problems the company had been dealing with for a decade. Carmichael Consulting then gave the firm a precise quote for a solution based upon what they needed to change.

Download PDF: Medical-Practice-060121

Unlike other prospects, Carmichael Consulting came prepared to identify which systems and solutions the firm was currently using and even detected problems the company had been dealing with for a decade.

Moving forward, the company is positioned not only for optimum productivity and security, but it will enjoy greater resiliency and forward momentum.

Results

Results That Reduced Costs While Boosting Productivity and Security

The final project was sweeping in scope, dramatically improving the firm’s technology posture and capabilities. Carmichael Consulting experts migrated the client away from an on-premise Microsoft Exchange Server, deployed and configured Microsoft 365 and Barracuda Office 365 Security Essentials for greater productivity and security, and implemented high-speed, fiber-optic connections at each of their locations. They also helped them move to proactive vendor management, saving the firm money and simplifying payables. Three aspects of the project were especially valuable:

  • Carmichael Consulting supported the firm’s migration to a new Electronic Health Records (EHR) system, not only confirming the company’s infrastructure and environment met system requirements but also working directly with the EPIC team to ensure the deployment went smoothly.
  • They also refreshed the firm’s network infrastructure, eliminating the use of disparate tools and deploying modern cloud-managed mesh network equipment across all locations, increasing network reliability and throughput for consistent service delivery.
  • Last but not least, the Carmichael Consulting team centralized network management and monitoring and deployed Kaseya. These two enhancements not only centralized and facilitated IT monitoring and management and enable oversight by Carmichael Consulting technicians; they also gave the firm’s fulltime IT technician remote control of company systems.