After almost 15 years working in corporate Information Technology in Atlanta, Georgia, Tyler Jones left his role as Vice President of Service Operations with a national payroll provider in 2011 to start Carmichael Consulting Solutions, LLC.
Jones’ passion for technology coupled with his passion for customer service comes much to the delight of our customers. He is ITIL certified in Service Management, a Certified Support Manager with SSPA and SCP, a Clio Certified Consultant, a Dropbox for Business partner, an Apple Certified Support Professional and also has the Apple Mobile Technical Competency certification. Jones is a regionally known broadcaster and author and is very active with his church, Alpharetta Presbyterian Church.
If you are ever less than 100% satisfied with our services, Tyler wants to hear from you so he can personally make it right.
Chief Revenue Officer
Lee Cullom is an entrepreneur and technologist whose unique blend of technical expertise and customer-service acumen has driven the creation of thriving businesses with best-in-class technologies. His most recent venture, Northcraft Analytics, which was recently acquired by private equity, saw exponential growth with its SingularIT Installable CIO Dashboard vision.
Like Lee himself, Northcraft’s technologies specialized in simplifying complex subjects to make the most important pieces of information accessible and the required actions apparent and were recognized by Gartner Group in 2014 & 2015 as one of the top-rated solutions for IT Operations Business Value dashboards.
Since 1996, he has held a variety of roles in information technology, including process consulting, presales, implementations, internal IT and management. Prior to launching Northcraft Analytics, he spent much of his time with software manufacturers like Oracle, Remedy Corporation, Peregrine, BMC Software, and CA.
Lee has his BBA in Management Information Systems from the Terry College of Business at the University of Georgia.
Senior Technical Architect
Most recently serving as a Technical Support Specialist for the Federal Aviation Administration (FAA), Marc Willingham is charged with helping map out and maintain our “flight path,” as well. His focus is developing superior, sustainable solutions for our broad and varied client base while evaluating new technologies, so our customers have access to the most efficient, tech-forward solutions.
With 25 years of IT, engineering, sales and consulting experience, Marc has worked for and been certified by 13 Fortune 100 firms and supported IT in 45 states and seven countries. He describes himself as “indomitable” and has proven it, running low voltage cables outside in -17° temperatures and lugging workstations and monitors down a tarmac in 110° heat.
He holds a Bachelor’s degree in Electrical Engineering from the Georgia Institute of Technology, and an Executive MBA from Kennesaw State University. In his spare time, Marc runs 5k and 10k races, plays flag football, and donates time helping ensure needy children have meals.
Ken Florence brings his dedication to excellence and customer-focused attitude to the position of Customer Service Engineer, where he is tasked with providing superior assistance and support to Carmichael Consulting clients. Prior to joining Carmichael, Ken worked as a Regional Support Technician with Tolt Solutions, where he fine-tuned his customer service skills and IT troubleshooting abilities. A native of Atlanta, he also spent five years with Toys ‘R Us, working his way up to the position of Asset Protection Specialist. Ken holds a Bachelor of Science from DeVry University in Computer Information Systems and is a programming member of the Independent Game Developer Association.
Dan started his career in electronic engineering with Western Electric in 1970 after graduating from ITT. He has worked for several major telecommunications companies including AT&T as an associate engineer, technical supervisor, cellular engineer, network operations manager and most recently an IT network engineer. In all, he has over 45 years of experience in electronics, always maintaining that quality work is his number one priority. He is a certified electronics technician and holds various industry-related certificates and licenses. His hobbies include learning new technology, photography, audio/video projects and “tinkering” with gadgets. Dan is active in his church, volunteering with various audio/video activities, as well as doing work with theater sound and lighting.
With experience working on large, cross-country network buildouts as a Junior Technician with former employer Arobase Group, Joseph Bautsch is certain to be a valued member of the Carmichael Consulting Solutions team. He handles a variety of tasks for our clients, based on the day and the issue, from basic phone support to high-level network administration.
In addition to his six years of IT-related experience and extensive skill set, Bautsch is also an Apple Certified Technician. Nevertheless, he considers network operations to be his strong suit, and he hopes to grow his technical skills even more in that area.
Jorge Jimenez joins Carmichael’s multi-award winning support team as a Service Engineer to assist our customers via phone, email, remote and onsite support, handling whatever technical issues they face. Jorge’s great customer service skills, “can do” attitude, and technical acumen make him a terrific addition to our team.
Previously, Jorge provided IT support for Ole Mexican Foods, where he spent 10 years in the company’s IT organization, working in the QA, Helpdesk and Customer Service operations.
In addition, Jorge single-handedly configured and deployed mobile devices for a 500-employee company with users scattered across ten states.
He is very interested in cybersecurity and plans to pursue a career in the Cybersecurity field, specifically Penetration Testing.
In his spare time, Jorge builds computers and indulges his creativity by editing videos.
Customer Experience Manager
Carmichael Consulting is proud to announce that Jessie Homans has been promoted to Customer Experience Manager. Since her first day as a Helpdesk Ticket Manager, Jessie has identified and initiated changes to improve the processes and systems used to support our customers.
Jessie has continued to take the lead on process improvements, from customer employee onboarding and off-boarding processes to call intake and support response times.
As the company continues to grow and expand its customer base and the criticality of services delivered, Carmichael’s leadership determined there was an opportunity to design a new role that fully utilizes Jessie’s ability to create effective customer support systems.
In her new role, Jessie will be responsible for helping Carmichael Consulting improve on and deliver award-winning customer experiences, ensuring each customer is treated as our most important customer every time they speak with our team.
Lee is responsible for the organization and coordination of day-to-day office operations. Whether answering phone calls, managing payroll, bookkeeping or paying the bills, Lee uses her organization and management skills to keep things running smoothly. Prior to joining Carmichael Consulting Solutions, LLC, Lee was a very active stay-at-home mom. Among other volunteer work, she was a Girl Scout Troop Leader and PTA VP/Chairperson where she led meetings, managed programs and events and coordinated volunteers. Prior to leaving the workforce, Lee was a preschool teacher in Alpharetta, GA. Lee is active in her church, enjoys gardening, cooking and spending time with her family.
Service Engineer II
George has been in IT for over 25 years, doing everything from workstation support & network administration to project management. He has worked for non-profits as well as Fortune 500 companies using his deep & broad skillset to implement the most effective & impactful ideas in modern IT operations.
He has developed and implemented new software and hardware solutions to meet the unique needs of the company, traveled all over the United States and UK to set up new locations and train local staff. In his spare time, he is an award-winning competition BBQ pit master. He sometimes graces his fellow Carmichael co-workers to taste new BBQ recipes he tries out for competitions.
Let’s Start Securing Your Firm
With a legacy of providing mission-critical IT security, Carmichael Consulting has also been named
Best Business IT Service Provider for seven years in a row.
To request a no-obligation discussion of how we can mitigate the dangers your firm faces, call 678-203-2145 or email [email protected].